TD Bank Security Alert Email — Is It a Scam? (Canada)
You received an email from what appears to be TD Bank about a security alert, suspicious transaction, or account verification. TD Bank will never email you a link to enter your banking credentials. If you're concerned about your account, log in directly through td.com or call the number on the back of your card.
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How This Scam Works
Critical Risk — Canadian Banking Phishing
TD Bank will never email you a link to enter your banking credentials. If you're concerned about your account, log in directly at td.com or call the number on the back of your card.
You receive an email that appears to be from TD Bank about a security alert, suspicious transaction, or required account verification. The email looks professional, using TD's green branding and familiar layout. It includes a button to "Verify Your Identity" or "Secure Your Account."
The link leads to a fake TD Bank website that captures your online banking credentials. With these, scammers can access your accounts, view your balances, set up e-Transfers, and steal your money. More sophisticated versions also ask for your credit card number, Social Insurance Number, or security questions.
The Canadian Anti-Fraud Centre (CAFC) reported that Canadians lost over $569 million to fraud in 2023, with bank impersonation being one of the most common and costly categories. TD Bank, as one of Canada's largest banks with over 16 million customers, is frequently impersonated in phishing campaigns.
Red Flags
- Claims a suspicious transaction or security issue on your TD account
- Sender address is not from @td.com or @tdbank.com
- Link does not point to td.com or easyweb.td.com
- Asks for your banking password, credit card number, or SIN
- Threatens account suspension or closure if you don't respond
What You Should Do
What To Do
- Do not click any links in the email
- Open the TD app or go directly to td.com
- Log in to EasyWeb and check your account activity
- Call TD at 1-866-567-8888 (the number on the back of your card)
- Report the email to TD Bank through their official fraud page at td.com
How to Verify Legitimately
Open the TD app or go to td.com and log in to EasyWeb. Check your recent transactions and any alerts. If TD detects genuine suspicious activity, they will contact you through the app or through a verified phone call. Call 1-866-567-8888 (TD's fraud line) if you have any concerns.
Sources
- Canadian Anti-Fraud Centre (CAFC) — Annual Reports — Fraud losses in Canada ($569 million)
- TD Bank — Report fraud and security concerns — Report fraud