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highPackage Delivery2 min read

NZ Post Delivery Fee Scam Email — What New Zealanders Should Know

An email or text says NZ Post couldn't deliver your parcel and you need to pay a small fee. NZ Post does not request payment through email links for failed deliveries. This is a common phishing scam in New Zealand designed to steal your card details.

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How This Scam Works

You receive an email or text claiming to be from NZ Post saying a parcel couldn't be delivered and you need to pay a small fee to receive it. The amount is usually small — between $1 and $5 — and the message includes a link to complete the payment.

The link leads to a fake NZ Post website that captures your credit card details. The small fee is the bait — the real goal is to steal your financial information for larger unauthorized transactions. Some versions also ask for personal details like your date of birth and address.

CERT NZ has reported a significant increase in delivery-themed phishing in New Zealand, with NZ Post being one of the most impersonated brands. These scams spike during the holiday shopping season and are common year-round.

Red Flags

  • Claims your parcel couldn't be delivered and asks for a fee
  • Sender address or phone number is not from nzpost.co.nz
  • Link does not point to nzpost.co.nz
  • Requests credit card details for a very small delivery fee
  • Contains a tracking number that doesn't match any real parcel

NZ Post handles missed deliveries by leaving a physical "To Collect" card at your address. You can then collect the parcel from your local PostShop or arrange redelivery through nzpost.co.nz at no charge.

What You Should Do

What To Do

  • Do not click any links in the message
  • Check your tracking number at nzpost.co.nz/tools/tracking
  • Look for a physical delivery card at your address
  • If you entered payment details, contact your bank immediately
  • Report the scam to Netsafe and CERT NZ

How to Verify Legitimately

Go to nzpost.co.nz and use the tracking tool to check any parcel status. If NZ Post has a parcel for you, it will appear there with accurate delivery information. You can also call NZ Post customer service at 0800 501 501.

Sources

Report this scam

Report in New ZealandNetsafe
https://www.netsafe.org.nz
NZ Post Delivery Fee Scam Email — What New Zealanders Should Know | Scam Support