Is the Geek Squad Renewal Invoice Email a Scam?
You received an email with an invoice saying your Geek Squad or Best Buy subscription is about to renew for $349 or more. You don't remember signing up for this — and that's because you didn't. This is one of the most reported scam emails in the country.
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How This Scam Works
Critical Risk — One of the Most Reported Scams in the US
This is one of the most commonly reported scam emails. If you did not sign up for a Geek Squad subscription, any invoice email is fraudulent.
You receive an email with a professional-looking invoice showing a charge of $349 or more for a Geek Squad or Best Buy subscription renewal. The email says the charge will be processed automatically and provides a phone number to call if you want to cancel.
When you call the number, the scammer pretends to be a Geek Squad representative. They ask for remote access to your computer to "process the refund," then claim they accidentally refunded too much and ask you to send the difference via gift cards or wire transfer.
Red Flags
- Invoice for a subscription you never signed up for
- Charges a specific large amount ($299–$499) to create alarm
- Provides a phone number instead of a link (callback scam)
- Sender address is not from bestbuy.com or geeksquad.com
- Creates urgency by saying the charge will process within 24 hours
What You Should Do
What To Do
- Do not call the phone number in the email
- Do not give anyone remote access to your computer
- Check your bank or credit card statement — the charge is not real
- If you did call, hang up immediately and do not send any money
- Report the email to the FTC at reportfraud.ftc.gov